Free Delivery
Free Delivery Terms
Delivery is free of charge to all mainland UK on all items in store however if you are in a remote area such as Scotland, some Areas of Wales and the North East please contact us for charges which range from £19.99 to £99.99
Delivery Dates and Times
All of our deliveries are made on any working weekday (Monday - Friday) between the hours of 7am to 7pm. We aim to be as flexible as possible and on selected items, you will be able to choose your own delivery date. Saturday delivery is also available on selected items, the cost of this being dependant on the good(s) ordered. Please either contact us or refer to the product page for availability and cost. If the item qualifies for a 2 man delivery this will be booked in with you a minimum of 48 hours in advance and in some cases you will be given a 4 hour time window.
Next Day Delivery
Next day availability is stated on the product page. Provided your order is received before 2pm on any weekday, your item(s) will be delivered the next working day. Alternatively, you can choose your own convenient delivery date at the checkout. Where an order order is made for multiple items(s) from different manufacturers, you may receive more than 1 delivery but the item(s) will arrive on the same day subject to availability. Where possible, we will provide you with a tracking number so that you can track you order right up to the point of delivery. Please note the following:
1. The delivery driver will not call in advance of making the delivery.
2. Item(s) are delivered by a 1 man delivery service
3. Item(s) are delivered to the door only. Unfortunately, the driver cannot go inside for weight and insurance reasons
4. Item(s) delivered to a flat or apartment will be delivered to the lobby / entrance only.
If you have any further questions regarding our next day delivery service, please Contact Us
Next day availability is stated on the product page. Provided your order is received before 2pm on any weekday, your item(s) will be delivered the next working day. Alternatively, you can choose your own convenient delivery date at the checkout. Where an order order is made for multiple items(s) from different manufacturers, you may receive more than 1 delivery but the item(s) will arrive on the same day subject to availability. Where possible, we will provide you with a tracking number so that you can track you order right up to the point of delivery. Please note the following:
1. The delivery driver will not call in advance of making the delivery.
2. Item(s) are delivered by a 1 man delivery service
3. Item(s) are delivered to the door only. Unfortunately, the driver cannot go inside for weight and insurance reasons
4. Item(s) delivered to a flat or apartment will be delivered to the lobby / entrance only.
If you have any further questions regarding our next day delivery service, please Contact Us
Tracking Your Delivery
If you need to track your delivery, please email our delivery tem quoting your full name and order number. Alternatively, please call us and a member of staff will happily check your delivery progress Click here. If you have any further questions regarding our delivery lead times, please contact us
Delivery Lead Times
We deliver directly from our manufacturers in order to ensure you receive your good(s) as quickly as possible. Our delivery lead times therefore vary and are dependant on the manufacturer of the good(s) you have ordered. All delivery lead times are clearly stated at the top of the product page. Whilst over 96% of our deliveries are made well within the delivery lead time, these are approximations and on certain occasions, factors beyond our control, such as weather, can result in small delays. Deliveries to remote areas and the following postcodes may take longer due to location:
KW1 – KW14
IV1– IV63
PH1– PH50
PA1– PA50
DD1– DD60
AB1– AB60
IV1– IV63
PH1– PH50
PA1– PA50
DD1– DD60
AB1– AB60
Delivery Information
All our deliveries are generally carried out using long, heavy goods vehicles, with a height of 14 Feet and weighing approximately 16.5 tonnes. When ordering, please remember to use the checkout comments box to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge
Aside from next day deliveries, we will never arrange a delivery date without contacting you and confirming first. Once your item(s) are ready for dispatch, you will be contacted direct at least 48 hours in advance of the proposed delivery date. If you cannot accept the given date, dont worry as we will rearrange for a more convenient time. If a date is agreed and no one is present on this day to accept delivery, this will be classed as a failed delivery and a surcharge will be incurred in accordance with our T&C's.
We deliver directly from our manufacturers on their vans ensuring that your goods arrive in pristine condition. Please note the following for our 1 man deliveries:
1. Item(s) are delivered by a 1 man delivery service
2. Item(s) are delivered to the door only. Unfortunately, the driver cannot go inside for weight and insurance reasons
3. Item(s) delivered to a flat or apartment will be delivered to the lobby / entrance only unless agreed otherwise.
On selected items, we also offer a 2 man home delivery service to any room of choice. Please note the following:
1. The drivers will call 1 hour in advance of making the delivery
2. Item(s) are delivered to any room of choice
3. Items(s) delivered to a flat or apartment will be delivered to your front door
Please ensure the passageway and necessary room(s) have been cleared in order to give the delivery drivers easy access. We cannot accept any liability for damages incurred as a result of obstructing furniture / fixtures / fittings not being moved prior to the delivery taking place. Our drivers are unable to remove old furniture and it is your responsibility to ensure the furniture is removed in advance of the delivery
All our deliveries are generally carried out using long, heavy goods vehicles, with a height of 14 Feet and weighing approximately 16.5 tonnes. When ordering, please remember to use the checkout comments box to notify us of any parking issues, narrow roads and difficult access points so that we can ensure the delivery driver is made aware. Failure to disclose this information may delay the delivery and could incur a surcharge
Aside from next day deliveries, we will never arrange a delivery date without contacting you and confirming first. Once your item(s) are ready for dispatch, you will be contacted direct at least 48 hours in advance of the proposed delivery date. If you cannot accept the given date, dont worry as we will rearrange for a more convenient time. If a date is agreed and no one is present on this day to accept delivery, this will be classed as a failed delivery and a surcharge will be incurred in accordance with our T&C's.
We deliver directly from our manufacturers on their vans ensuring that your goods arrive in pristine condition. Please note the following for our 1 man deliveries:
1. Item(s) are delivered by a 1 man delivery service
2. Item(s) are delivered to the door only. Unfortunately, the driver cannot go inside for weight and insurance reasons
3. Item(s) delivered to a flat or apartment will be delivered to the lobby / entrance only unless agreed otherwise.
On selected items, we also offer a 2 man home delivery service to any room of choice. Please note the following:
1. The drivers will call 1 hour in advance of making the delivery
2. Item(s) are delivered to any room of choice
3. Items(s) delivered to a flat or apartment will be delivered to your front door
Please ensure the passageway and necessary room(s) have been cleared in order to give the delivery drivers easy access. We cannot accept any liability for damages incurred as a result of obstructing furniture / fixtures / fittings not being moved prior to the delivery taking place. Our drivers are unable to remove old furniture and it is your responsibility to ensure the furniture is removed in advance of the delivery
