Delivery Information
This page supplements the Delivery section of the Customer Terms and Conditions.
Free Delivery to most of UK
Delivery is free of charge to most of the UK on all products in store. For where we deliver to, see Delivery areas.
Delivery charges only apply to the postcodes below. The charge is per order: it doesn't go up with the number of items in your basket, and the exact amount is shown at checkout before you pay.
- £20 - Southern Scotland: Dumfries & Galloway (DG), Edinburgh & Lothians (EH), Glasgow (G), Motherwell (ML) and Tweeddale & Borders (TD)
- £30 - Central Scotland & Scottish Highlands: Aberdeen (AB), Dundee (DD), Falkirk & Stirling (FK), Inverness (IV), Kilmarnock (KA1-KA26, KA29-KA30), Kirkwall & Caithness (KW1-KW14), Kirkcaldy (KY), Paisley & Argyll (PA1-PA19, PA21-PA40, PA50-PA59, PA79-PA80) and Perth (PH1-PH41, PH45-PH50)
- £40 - Isle of Wight (PO30-PO41)
- £70 - Northern Ireland (BT) and the Channel Islands (Guernsey GY, Jersey JE)
- £80 - Isle of Man (IM) and the Isles of Scilly (TR21-TR25)
- £265 - Isle of Arran & Great Cumbrae (KA27-KA28), Orkney (KW15-KW17) and the Small Isles (PH42-PH44)
Delivery areas
We deliver to England, Wales, Scotland (excluding the Scottish Islands postcodes below), Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly and the Channel Islands.
We don’t deliver to:
- Republic of Ireland (please order from bedkingdom.ie)
- Scottish Islands:
- Outer Hebrides (HS1 - HS9)
- Shetland (ZE1 - ZE3)
- Isle of Bute (PA20)
- Gigha & Islay (PA41 - PA49)
- Jura, Colonsay, Mull, Iona, Tiree & Coll (PA60 - PA78)
Some products are delivered directly to you by our partner suppliers. Those products can’t be delivered to Northern Ireland, the Channel Islands, the Isle of Man or St Mary’s in the Isles of Scilly (TR21). If your basket contains one, checkout will tell you before you pay.
For further information, please contact our Customer Service Team.
Key delivery information
See the following sections of our customer terms and conditions:
- Delivery address and access information – please ensure to inform us of any access issues as soon as you have placed the order (see our Contact Us page)
- Delivery to a business address
- Deliveries must be signed for
- Delivery lead times
- Preparation for delivery and delivery location
- Unwanted furniture/mattresses
- Failed deliveries - If you do not take delivery of the product on the delivery date (or timeslot where applicable) or the delivery fails because you have not provided us with information that we need to make the delivery, we reserve the right to charge you for the re-delivery attempt at a cost of £54.00.
Re-arranging the delivery date
If you need to rearrange the delivery day, you can do so before 12.00pm on the day before the original delivery date otherwise it will be too late for us to make the change and you will need to pay for the rescheduled delivery at a cost of £54.00.
Tracking Your Delivery
If you need to track your delivery or you have any questions regarding our delivery lead times, please contact us.
Common questions
Will my bed and mattress arrive together?
Yes. As standard, your bed and mattress are delivered together in one shipment, even if the website shows different dates for each. We hold the mattress and send it once the bed is ready.
We don't normally split orders, but if some items are in stock and others aren't, just ask and we can arrange a split delivery for the in-stock items.
Which courier will deliver my order?
It depends on what you've ordered. Mattresses are often sent with DX, and beds that come from our suppliers may be delivered by BJS, AIT Home Delivery or our local van. The courier will give you an estimated delivery window the night before or early on the day.
Are delivery dates and stock arrival dates guaranteed?
No. The dates on our website are estimates, based on the manufacturer's expected schedule, and stock arrivals can sometimes be delayed. Once the stock arrives, we'll arrange dispatch as soon as we can.
I got a delivery notification but nothing arrived. What should I do?
Please get in touch with your order number. We'll look into it with the courier and email you as soon as we have an update.
Why can't I choose a delivery date at checkout?
Some products come straight from our suppliers, so there's no option to choose a date at checkout. Once your order has been dispatched by the supplier, the courier will send you a notification with your delivery date.
How long do fabric samples take to arrive?
Fabric samples usually take 10 to 14 working days to arrive. If a sample is available, you'll see it on the product page.