Delivery Information
This page supplements the Delivery section of the Customer Terms and Conditions.
Free Delivery to most of UK
Delivery is free of charge to most of the UK on all products in store. For where we deliver to, see Delivery Areas.
Delivery charges only apply to:
- the Scottish Highlands (see Areas classed as Scottish Highlands below) - £30
- Northern Ireland - £70
Delivery areas
We deliver to England, Northern Ireland, Scotland (excluding the Scottish Islands postcodes below) and Wales and the Isle of Wight.
We donāt deliver to:
- Republic of Ireland
- Channel Islands (Guernsey and Jersey)
- Isle of Man
- Isles of Scilly
- Scottish Islands:
- HS1 - HS9
- KA27 - KA28
- KW15 ā KW17
- PA20
- PA41 - PA49
- PA60 - PA78
- PH42 - PH44
- ZE1 - ZE3
Areas classed as Scottish Highlands
The areas below will attract the delivery fee stated above. However please note that the postcodes classed as Scottish Highlands can vary, depending on the delivery partner.
- Aberdeen- AB
- Dundee - DD
- Falkirk and Stirling - FK
- Inverness - IV
- Kirkcaldy - KY
- Perth - PH1-26
- Kilmarnock - KA29-30
- Paisley - PA1-19
- Kirkwall KW1-14
- Oban - PA80
For further information, please contact our Customer Service Team.
Key delivery information
See the following sections of our customer terms and conditions:
- Delivery address and access information ā please ensure to inform us of any access issues as soon as you have placed the order (see our Contact Us page)
- Delivery to a business address
- Deliveries must be signed for
- Delivery lead times
- Preparation for delivery and delivery location
- Unwanted furniture/mattresses
- Failed deliveries - If you do not take delivery of the product on the delivery date (or timeslot where applicable) or the delivery fails because you have not provided us with information that we need to make the delivery, we reserve the right to charge you for the re-delivery attempt at a cost of £54.00.
Re-arranging the delivery date
If you need to rearrange the delivery day, you can do so before 12.00pm on the day before the original delivery date otherwise it will be too late for us to make the change and you will need to pay for the rescheduled delivery at a cost of £54.00.
Tracking Your Delivery
If you need to track your delivery or you have any questions regarding our delivery lead times, please contact us.