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Terms & Conditions

Information about us and contact details

We are Flair Furniture Ltd trading as Bed Kingdom, a company registered in England and Wales. Our company registration number is 07536751 and our registered office address is Oldfield Lane, Heckmondwike, West Yorkshire, England, WF16 0JD. Our registered VAT number is 121713455.

Our contact details are on our Contact Us page.

Where to find information about us and our products

You can find everything you need to know about us, Flair Furniture Ltd, and our products on our website. We also confirm the key information to you in writing after you order by email.

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Please see the Business Customers section below. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

WHEN YOU BUY FROM US YOU ARE AGREEING THAT:

Changes to these terms and conditions

We reserve the right to change these terms and conditions from time to time by updating this page. It’s important that you check this page every time you place an order.

Ordering from us

Requirements for placing an order

To place an order with us you must:

  • Be at least 18 years old
  • Be purchasing goods for delivery within the UK
  • Provide the information we require to process the order
  • Arrange your payment method

Checking order details

It’s your responsibility to check that all parts of your order are correct including colours and any other optional details and that the dimensions of the product will fit into your property/required room. It’s also your responsibility to check when products will be available for delivery and if the timeframe is acceptable. All delivery timeframes are estimates only and cannot be guaranteed (see Delivery below).

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, there are unexpected limits on our resources that we could not reasonably plan for, a credit reference we have obtained is unsatisfactory, we can't verify your age (in the case of a finance application), you are located outside our delivery areas as stated on our website or we reasonably suspect the order to be fraudulent. When this happens, we let you know as soon as possible and refund any sums you have paid.

Stock discrepancy

If there is a stock discrepancy and the product you have ordered is out of stock, we will contact you by email or phone and give you the option of waiting until the product is back in stock or receive a refund.

Pre-orders

When you pre-order an item that is not yet in stock, you will be informed of the lead time on the product page. The delivery lead time will be in addition to this (see Delivery lead times). For products that are manufactured by third parties, the total lead time including delivery could be up to 60 working days. Estimated lead times are displayed on the product page to provide guidance.

Pricing errors

We do our best to ensure that the prices that we display are correct. If the price of a product you have ordered is incorrect, we will either reject the order or where we have already accepted your order, we will try to contact you to give you the option of reconfirming your order at the correct price. If we are unable to contact you within 7 days, we will treat the order as withdrawn and provide a full refund.

When we process your order

We only process orders once payment has been received in full, or in the case of a finance application, once we have received payment of the deposit and when we have the correct billing address and telephone number. Failure to provide correct information will result in a delay.

Responsibility and ownership of the products

You become the owner of the product once you have paid for it in full. You are responsible for the product once it is delivered by us or collected by you.

If you have decided to pay for the product through a finance option, responsibility and ownership of the product will only pass to you in accordance with the terms and conditions of your finance documentation.

Payment

We take payment when you order.

We accept most major credit cards. We do not accept payment in cash, cheques or bankers drafts (we do accept cash if you are purchasing the product from our showroom).

Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorisations.

Products will not be dispatched for delivery until full payment has been received.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Using Klarna or Clearpay?

If you have chosen to pay via Klarna or Clearpay, you will be required to enter into a separate finance agreement with them. The finance agreement is a separate contract to your order with us and therefore if you cancel the finance agreement, the order will remain in effect and you will continue to be bound by these terms and conditions. If you cancel the finance agreement you must find an alternative method of payment or cancel your order.

We are a broker not a lender and we will make an application on your behalf through the finance provider at the point of order. The finance provider will complete the credit checks and return an approved or failed status.

The delayed payment services we offer, such as Klarna or Clearpay, are not always available to select. We may determine not to offer delayed payment services based on conditions of use, such as shopping history or suspected misuse. To continue with your order, you will need to select one of our other payment types at checkout.

See our Finance page for further information or contact the finance provider directly.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing available.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Clearpay

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms

Section 75 - Consumer Protection Act 1974

At Flair Furniture Ltd, trading as BedKingdom, we prioritize the satisfaction and protection of our valued customers. As part of our commitment to ensuring a fair and transparent shopping experience, we adhere to Section 75 of the Consumer Credit Act 1974.

Section 75 of the Consumer Credit Act 1974 provides consumers with legal protection when making purchases using credit cards or other forms of credit agreements. This legislation extends the liability of the credit provider, giving consumers added confidence and security in their transactions.

We recognize the significance of this protection and aim to outline the terms and conditions associated with Section 75 for our customers' convenience and peace of mind:

1. Eligibility: Section 75 applies to purchases made through a credit agreement where the total amount payable exceeds £100 and does not exceed £30,000. To benefit from this protection, the purchase must be made directly with Flair Furniture Ltd T/A BedKingdom and the payment must be made using a credit card or any other form of credit facility provided by the customer's credit provider.

2. Joint Liability: Section 75 makes the credit provider jointly liable with the retailer for any breach of contract or misrepresentation. This means that in the event of a dispute, customers have the option to hold both the retailer and the credit provider responsible for any issues arising from the purchase.

3. Remedies and Compensation: If the goods or services purchased are faulty, not as described, or fail to meet the consumer's expectations, Section 75 allows the customer to seek redress from either the retailer or the credit provider. This includes the right to request a refund, repair, or replacement of the item, depending on the circumstances.

4. Dispute Resolution: In case of any disagreement or dispute regarding a purchase made through credit, customers are encouraged to contact Flair Furniture Ltd T/A BedKingdom directly. We are committed to resolving any issues promptly and efficiently, ensuring customer satisfaction and compliance with Section 75 regulations.

5. Exceptions: It is important to note that Section 75 protection may not apply to certain types of transactions, such as cash withdrawals, payments made using a debit card, or purchases made through third-party payment processors not directly involving credit agreements. It is recommended to consult with your credit provider for specific details regarding your individual circumstances.

Flair Furniture Ltd T/A BedKingdom aims to comply with all relevant consumer protection laws and regulations, including Section 75 of the Consumer Credit Act 1974. Our commitment to providing high-quality products and excellent customer service extends to ensuring your rights are protected throughout your shopping experience.

If you have any further questions or require clarification regarding Section 75, please feel free to contact our Customer Service Team.

Specifications can change

We are continuously improving our products. From time to time we may make changes to our specifications without notice to comply with changes in regulations or because we have selected a new supplier.

Products can vary slightly

The goods will be as described on our website.

However you should note that:

  • A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different (photographs are for illustrative purposes only and may not exactly match the product itself)
  • The sizes given are approximate (bed and mattress sizes refer to the sleeping surface)
  • Mattress sizes may vary slightly due to manufacturing tolerances
  • Comfort grading is for guidance only
  • Gaps around mattresses are to allow for rotation and bedding

Please note that any additional items in a product image, such as lighting, curtain, wallpaper etc are used for visual purposes only. None of these products will be included with any order unless otherwise stated.

Ex-Display items

Any products sold from our showroom that are ex-display are sold as seen. There may be signs of use such as small scuffs or marks. Products are sold at a reduced price to reflect these imperfections and any such imperfections will not be covered under our 12 month warranty. Your statutory rights - see You have rights if there is something wrong with your product (only applicable to consumers) - will not apply to imperfections that you were aware of when you purchased the product.

Delivery

For further information, see our Delivery page.

  • Check if we can meet any specific requirements
    If you have any specific delivery requirements prior to ordering, email [email protected] to confirm we can meet your requirements.
  • Delivery address and access information
    The product will be delivered to the address you specified when placing the order. It is your responsibility to notify us of any changes to your delivery address. Where you have purchased the product through a finance provider, you must notify your finance provider of any change in address. We can only deliver to the address agreed with your finance provider.

    If additional information is required for us to make the delivery, such as entry information for flats/apartments or there are access issues such as narrow lanes, you must contact our Customer Service Team - see our Contact Us page and provide us with that information as soon as you’ve placed the order. You must provide all information we will need to make the delivery such as entry information for flats and how to avoid access issues such as narrow lanes.
  • Delivery to a business address
    If you require the product to be delivered to a business address, you must inform us when you place the order by contacting our Customer Service Team (see our Contact Us page). Otherwise, as our delivery crews deliver between 7am and 9pm they may arrive when no-one is there to accept delivery in which case you will have to pay the cost of re-delivery (see Failed deliveries). Deliveries made to business addresses must have the authority for anybody in the building to accept goods on your behalf. We will accept no responsibility once the goods have been signed for at the requested address.
  • You are responsible for ensuring that you are available to accept delivery. Most of our deliveries must be signed for either by you or by a person authorised to take delivery of the product. (It will be assumed a person has authority to take delivery if they have access to the inside of the property.)
  • Delivery lead times
    We will inform you of the approximate lead time for delivery when you place your order. We deliver directly from our manufacturers so that you receive your product as quickly as possible. Our delivery lead times therefore vary and are dependent on the manufacturer of the product you have ordered and where you live. The standard delivery lead time is 1-14 working days but it could take up to 30 working days. We will confirm the delivery lead time before you place the order. Delivery dates are estimates only and are subject to the delivery postcode and you providing all information we need to successfully deliver the product (see Delivery address and access information).

    Unless you contact us and request a timeslot (which is subject to an additional charge and is only available for some deliveries), deliveries are booked in for a specific day and not a specific time of day. If you need to rearrange the delivery day, you can do so before 12.00pm on the day before the original delivery date. If you do not contact us within this timeframe, it will be too late for us to make the change and you will have to pay for the rescheduled delivery, the cost is stated on our Delivery page.

    You should not rely on the product being delivered on the specified date or a specified time. We will do our best to ensure the product is delivered on the day or where applicable, within the time-slot but there are many factors outside of our control such as severe weather conditions, road closures, traffic due to accidents and protests, etc.

    We strongly advise against disposing of your old beds and mattresses before receiving the full order. To avoid any inconvenience, we recommend that you wait until the complete product has arrived before removing your existing beds or mattresses. We cannot accept responsibility for customers removing or disposing of beds/mattresses or other furniture in anticipation of delivery on a specific date.
  • Preparation for delivery and delivery location
    The delivery crew is only required to deliver to the doorstep. In the case of apartments/flats, we will deliver to your hallway. If there is no lift, we will only deliver to the second floor.

    If requested, the delivery crew may agree to take the product into the house/apartment/flat. You must ensure you have removed all furniture, pictures, ornaments etc that are in their path in the passageway and in the room - we cannot compensate you for damage to these items. The delivery crew must not be asked to help clear the path.

    We recommend that you put protective sheets down to protect your home as the product will have transferred through a number of warehouses and delivery vehicles so the packaging may be dusty/dirty. Please be aware for health and safety issues delivery drivers are unable to remove their shoes should they agree to bring the product into your home. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
  • Unwanted furniture/mattresses
    The removal and disposal of unwanted furniture must be organised by you and is not included within the price.
  • Failed deliveries
    Where you do not take delivery of the product on the delivery date (or timeslot where applicable) or the delivery fails because you have failed to provide us with information that we need to make the delivery (see Delivery address and access issues), we reserve the right to charge you for the cost of re-delivery which is stated on our Delivery page.

You must assemble the products

The assembly of products is your responsibility and is not included in the price.

Damaged goods

If the product is damaged when you receive it, you must:

  • Not assemble the product;
  • Notify us within 14 days;
  • Take photographs of the damage;
  • Send the photographs to us at [email protected].

If the product is defective, see 12 month warranty on products manufactured by Flair Furniture.

Providing we are satisfied that the product was already damaged on receipt, we can either repair or replace the product or we can provide you with a refund. We will arrange for collection of the product at our cost.

Please note that we will not repair or replace products or provide a refund for products which were damaged by you such as when you assembled the product.

This is in addition to your statutory rights for defective goods (see You have rights if there is something wrong with your product).

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. If the delay is likely to be substantial (more than 14 days from the date of receipt of the product previously indicated) you can end the contract and receive a refund for any products you have paid for by contacting our Customer Service Team – see our Contact Us page. This is in addition to your statutory rights (see You have a legal right to change your mind if you are a consumer and bought the product from our website).

12 month warranty on products manufactured by Flair Furniture

Subject to the eligibility requirements and exclusions below, we offer our customers a 12 month warranty on all products manufactured by us. We will repair or replace the product (or defective part) free of charge.

Specifically, we warrant that the products will correspond with their specification at the time of delivery and will be free from defects in quality, material workmanship and condition for a period of 12 months from delivery.

We will require photographic evidence of any defect and we may need to inspect the product.

The 12 month warranty is in addition to your statutory rights (see You have a legal right to change your mind and You have rights if there is something wrong with your product).

Eligibility for the 12 month warranty

To qualify for the warranties, the following criteria must apply:

  • You should have informed us in writing within 72 hours of when you discovered the defect or when the defect should have become apparent to you
  • You must be able to provide proof of purchase
  • The product must have been used for domestic purposes only
  • The product has only been repaired or altered by a third party authorised by us
  • The product has remained in the UK for the duration of ownership

Exclusions to the 12 month warranty

The 12 month warranty will not apply to the following:

  • Defects caused by you post delivery (including when assembling the product)
  • Failure to maintain and/or follow our use/care instructions
  • Wear and tear
  • Natural mattress settlement (≤ 2.5cm)
  • Misuse (whether accidental or deliberate) or abnormal use
  • Exposure to chemicals or corrosive fluids
  • Further use of the product after reporting the defect to us

Warranties from third party manufacturers

We manufacture the majority of the products we sell but we do work with some third-party manufacturers. If the product you have bought is manufactured by another company, we will pass onto you any warranty or guarantee that they offer and help you contact them to benefit from the warranty or guarantee. The guarantee or warranty will be subject to any terms and conditions specified by the third-party manufacturer.

This is in addition to your statutory rights (see You have a legal right to change your mind and You have rights if there is something wrong with your product).

You have a legal right to change your mind if you are a consumer and bought the product from our website

Your legal right to change your mind

If you bought the product from our website, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

This also applies where you wish to return the product because it doesn’t fit into your home or room of choice.

(You do not have a legal right to change your mind if you viewed the product in our showroom and purchased it on site.)

Your legal rights

  • 14 days to change your mind
  • Full refund (subject to any deductions – see below) including standard delivery fee if delivery was charged
  • You pay costs of return (including if the product has been dispatched but not delivered when you cancel the order)

When you can't change your mind

You can't change your mind about an order for products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

The deadline for changing your mind

If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know

To let us know you want to change your mind, contact our Customer Service Team – see our Contact Us page or fill out the model cancellation form.

You have to return the product at your own cost

You have to return your product to us within 14 days of telling us you have changed your mind. Returns are at your own cost. You can either:

  • send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.
  • request that we collect the product. For more information, see our Returns & Cancellations page.

If the product has been dispatched but not delivered when you cancel the order, you will still have to pay the cost of return. You should either accept delivery of the product and arrange for the return yourself as per above or you should decline delivery in which case the delivery crew will return the product to us and we will deduct the cost from your refund (as we will have had to pay the delivery company for the return leg).

For help with returns, including our collection arrangements for products which can't be posted, see our Returns & Cancellations page or contact our Customer Service Team – see our Contact Us page.

We only refund standard delivery costs

If we have charged delivery costs, we don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product or failed to properly package it

It is your responsibility to take reasonable care of the product while it’s in your discretion. If you handle the product in a way which would not be acceptable in-store we reduce your refund, to compensate us for its reduced value.

For example, we reduce your refund if the product's condition is not "as new", the product-branded packaging is damaged, you’ve eaten or slept on it, accessories are missing or the product has been partially or fully built. In some cases, because of the way you have treated the product, no refund may be due.

We will also reduce your refund if you fail to properly package the product to protect it from damage on its return to us and the product is damaged on receipt.

Our Customer Service Team, which can be contacted via our Contact Us page, can advise you on whether we're likely to reduce your refund.

When and how we refund you

If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

If you have entered into a finance agreement, we can process the refund by day 14 but the funds may not be received by you within this timeframe (this is outside of our control). You will need to update the finance provider (such as Klarna or Clearpay) and check with them when you will receive a refund of any amounts paid.

You have rights if there is something wrong with your product (only applicable to consumers)

If you think there is something wrong with your product, you must contact our Customer Service Team – see our Contact Us page. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • Up to 30 days: if your goods are faulty, then you can get a refund.
  • Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
  • Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. (We will require you to prove that the product is faulty normally by way of a report from an independent, specialist company approved by us and arranged at your cost. If the report confirms that the product is faulty, you must give us an opportunity to repair or replace the product. If we are unable to repair or replace the product, we will provide a partial refund. We will also refund the cost of the report up to a maximum of £70.)

We can end our contract with you

We can end our contract with you for a product if:

  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, correct delivery information;
  • you don't, within a reasonable time, allow us to deliver the product to you.

In these circumstances, we will treat the order as cancelled and refund the purchase price. We will refund the delivery fees too (if charged) unless we have tried to deliver the product to you.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

Damage to your home

If we cause accidental damage, you should report it to our Customer Service Team immediately providing evidence to support your claim.

You must agree to an inspection if we think it’s necessary. We will not repair or pay for any pre-existing damage and we will only pay for repairs that have been pre-authorised by us. We also won’t pay for damage to items which were in the delivery pathway which you failed to move prior to the delivery crew entering the property.

Promotions/prize draws

Any promotions or prize draws will be subject to the specific terms and conditions stated at the time.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://www.bedkingdom.co.uk/privacy.

Please note that for your protection, to ensure that your bank card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks, your personal information may be disclosed to credit reference agencies which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will not be affected. All personal information provided will be treated in accordance with the Data Protection Act 2018.

You have several options for resolving disputes with us

Our complaints policy

Our Customer Service Team, which can be contacted via our Contact Us page, will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://www.bedkingdom.co.uk/complaint_information

Complaints relating to Finance

If you have a finance related complaint, you can still send this to us but we will forward it on to your finance provider. They will acknowledge your complaint, investigate it and issue their response within eight weeks. Please see our Complaints Policy for further information on complaints relating to Finance.

You can go to court

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Website related terms

  • Misuse of site
    You must not misuse, tamper or interfere with our website (eg hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or steal any data. Doing any of these things may be a criminal offence and will prevent us offering the best service to our customers. We take any such matter very seriously and will report it to the relevant authorities.

    We recommend you use virus protection software when using our website. Although we take reasonable steps to keep our website free from viruses, we can’t guarantee that it will be secure from bugs, viruses or trouble-makers.

    We do not permit automated systems or software to extract data from our website.

    Should you do any of these things, you must reimburse us in full for any losses we incur.
  • Intellectual Property
    Flair Furniture Ltd own or have permission to use the intellectual property rights on our website and its content. These rights are protected around the world. All such rights are reserved.

    You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express written permission.

    You are not permitted to use the BedKingdom logo or any Flair Furniture Ltd brand or trademark (or any marks which are similar) without our express written permission.
  • Linking to this website
    We agree to you linking to https://www.bedkingdom.com as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

    Please don’t link in a way that suggests any form of approval or endorsement by us where none exists.

    Our Website must not be framed on any other site without our permission.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Business customers

If you are a business customer, the following additional terms and conditions will also apply to you.

Where there is a conflict between the consumer terms and conditions above and these terms and conditions, these terms and conditions shall prevail.

Your rights if you are a business

We warrant that on delivery, and for a period of 6 months from the date of delivery (warranty period), the products shall:

  • conform in all material respects with their description and any relevant specification;
  • be free from material defects in design, material and workmanship; and
  • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

We do not warrant that they are fit for purpose.

Your remedies if you are a business

Unless an exception applies (see Exceptions to business customers' warranty) if:

  • you give us notice within 7 days of delivery of any visible defects with the product;
  • you give us notice of any other issue that suggests the product does not comply with the business customer warranty within 7 days of discovery;
  • you provide photographs and/or we are given a reasonable opportunity of examining such product; and
  • you return such product to us at our cost;
  • should we find that the product does not conform in all materials respects with the description and any relevant specification, we will refund or replace the product;
  • should we find that there is a material defect in the design, material or workmanship or the product is not of satisfactory quality, we will replace or repair the product.

Exceptions to business customers' warranty

We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:

  • it is due to the product being used in a non-domestic environment;
  • you make any further use of such product after telling us it is non-compliant;
  • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
  • you altered or repaired the product;
  • the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions; or
  • you failed to inform us in the timeframes stated in Your remedies if you are a business.

If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding.

We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

Our liability to businesses

If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

It is your responsibility to ensure that the products meet the standards required for the environment in which they will be used. This means that for non-domestic use we cannot accept any responsibility or liability whether in contract, tort (including negligence), breach of statutory duty or otherwise, for safety standards or compliance where we have not specifically supplied safety certification in writing for use of the product in that environment.

We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business interruption, business opportunity, goodwill or any indirect or consequential loss arising under or in connection with any contract between us.

Our total liability to you for all other losses arising under or in connection with all orders placed by you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the lower of the total amount you paid for the products and £10,000.

Losses we never limit or exclude

Nothing in these terms shall limit or exclude our liability for:

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods

Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

You can go to court

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

This is our entire agreement with you

These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on the agreement between us.