Frequently Asked Questions

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How do I order?

1. Online shopping is super easy! Just click on the items you like, follow the steps, and press the buttons to buy. Don't worry, our website is totally safe and very user-friendly.

2. Want to order by phone? Just give our friendly customer service team a call at +44 (0) 1924 950 108 (UK), Monday to Friday from 9 AM to 5 PM. They're happy to help!

3. Live nearby? Feel free to visit our showroom in Heckmondwike, West Yorkshire. You can meet our team and shop in person.

How do I pay?

You can pay with your credit or debit card (we take Visa, MasterCard, American Express, Maestro, and Delta).

You can also use your PayPal account to pay.

We also offer finance/pay later options from Klarna, Clearpay, and V12 to help you spread the cost of your purchase.

Or, give us a call and we'll help you pay over the phone. Our number is +44 (0) 1924 950 108 (UK), available Monday to Friday from 9 am to 5 pm. If you visit our Heckmondwike showroom, you can pay with your card or cash.

How do I use a discount voucher code?

Before you finish paying and complete your order, you can use your promo code.

Just type your code into the 'Apply discount code' box on the 'Checkout' page when you're ready to pay.

If you're paying with PayPal, after choosing it, you'll come back to the BedKingdom checkout page. Here, you can add your promo code and check your total cost before the payment goes through.

Can you deliver to my country?

Unfortunately, we currently only deliver to the UK (excluding Northern Ireland). Our vendors may have different delivery restrictions. If in doubt, feel free to contact us at [email protected], or give us a call on +44 (0) 1924 950 108.

Do I qualify for free delivery?

All of our products have free delivery to most UK locations. Our vendors may have different delivery restrictions. If in doubt, feel free to contact us at [email protected], or give us a call on +44 (0) 1924 950 108.

Do I need to register or set up an account to place an order?

You don’t need to register– we have a Guest checkout for those in a real hurry, you just need to enter your address and payment details at checkout and we can process the order there and then in the blink of eye.

If you want to, you can save your details at the end of the checkout - this is highly recommended as it saves loads of time if you do place another order in the future.

When will I receive my order?

The time it takes to get your product can change, and we'll tell you on each product's page. If a product can be delivered the next day and you order it before 1:30pm from Monday to Thursday, you'll get it the next day. If you order after 1:30pm, it will arrive the day after that. If you order before 1:30pm on Friday, your product will arrive on Monday, but if you order after 1:30pm, it will come on Tuesday. You can also pick a delivery day that works best for you right on the product page before you pay.

Can I send different products on my order to different addresses?

Sorry, but we can only handle one delivery address for each order. If you'd like to send items to different addresses, you'll need to make separate orders for each.

Can I send an order to a different address than my billing address?

Sure thing! You can definitely send an order, like a gift, to a different address. It's okay if the delivery address isn't the same as the billing address.

What if I’m out when they deliver?

If you're not home, our delivery team will leave a card so you can call and pick a better time for delivery. But, to make sure you get your package without any hassle, it's best to choose an address where someone can take and sign for it, maybe your workplace.

How do I return products?

All information about making a return, including the return form itself, can be found by clicking here. In summary, here is our returns process:

1. Complete the optional returns form or any other durable medium; 2. You will then receive a confirmation response within 48 working hours; 3. Provided the return is approved, you will receive an email outlining charges and the amount to be refunded; 4. If collection is required, we will call or email you to arrange a convenient collection date; 5. Once the item(s) are back in our possession, they will be inspected; 6. Provided the inspection is successful, a refund will be issued in accordance with our T&C's; 7. You may be required to provide card or bank details for us to recredit the refund; 8. Your refund will take between 3 - 10 working days to process, subject to your card type.

Please ensure that you have read our returns policy before submitting the completed form. If you require any help or have any questions regarding this procedure, please do not hesitate to email us direct at [email protected].

What is a “Wishlist?”

Your Wishlist is a fun spot to save anything you're into or thinking about buying. Just hit the “add to wishlist” button (it looks like a heart) on any items you like. You can even share your list with a friend for a little hint, or to keep track of your own shopping plans, maybe even for gifts.

To get your Wishlist started, you'll need to make an account. It's super fast to set up and really worth it, making things easier and saving you time.

Are my credit/debit card details safe?

Definitely yes! At Bedkingdom, keeping your payment information safe is super important to us. That's why we work with Mollie, a reliable and secure payment service in the UK. When you use Mollie, we don't keep your card details. Instead, they're securely sent over to Mollie's servers through a safe connection.

Can I see my order history?

If you've signed up with us and are a member, you can check all your past orders, update your contact info, return items, and handle your addresses and preferences easily. Just click the "My Account" button (it's the one with a person's silhouette) at the top of the page.

How do I opt out of email communications?

If you've said it's okay or if you've bought something from us before, we might use your info to reach out about products you've purchased. We'll also let you know about stuff we think you'll like, our special deals, and when we have sales. You might hear from us through email, text, mail, or other ways we decide on.

Also, you can always say no to these messages. We'll give you a chance to opt out when you first give us your contact info and any time after that. If you don't want to get our newsletters anymore, you can:

- Click "unsubscribe" at the bottom of any email from us.
- Log into "My Account" on our website and change your settings.

Please give us up to 5 days to process your request.

Do you have a showroom?

Yes! You can visit us at our showroom in Heckmondwike, West Yorkshire, where we showcase a few of our favourite products. You can find out more about our showroom and the furniture we have on display by clicking here.

How do I know this delivery text message from you is not a scam?

We totally understand the concerns around the increasing number of fake delivery texts going around. When you receive a text from us prior to delivery, the link in the text will take you to a web page that will only ask you to accept or decline your allocated delivery slot. We will never ask for personal details through these text messages. If you have any doubts, please don't hesitate to reach out to our customer service team.