Frequently Asked Questions

It means the item is out of stock right now, but you can still order it. We'll order more and send it to you as soon as it arrives. That's usually around the date shown on the product page, as long as there aren't any further delays.

Yes. The quickest way is to place a separate order on our website. If it's available, you can choose a delivery date that matches your first order. Once an order has been dispatched, we can't change it.

This can happen if the delivery address on your order doesn't match the address on your finance application, for example with V12. Orders that stay on hold are cancelled automatically if no payment is received.

Untick the box for using the same address, enter your delivery address and click save. You can also check out as a guest without an account.

Please check your spam or junk folder first. If it isn't there, contact us with your full name, postcode and the email address you used, and we'll check the order and resend the confirmation.

If the order hasn't been dispatched, contact us as soon as possible and we can change the item, size or colour (any price difference is payable). Once it has been dispatched it can't be changed, and you'd need to return it under our returns policy.

Contact us before your order is dispatched with your old and new delivery addresses. For security, address changes must come from the email address used on the order.

Your invoice comes with your order confirmation email. If you need a copy, contact us with your order number and we'll email it to you. Please note that our own invoice can't be used as proof of export for a VAT refund.

Yes. Add both the bed and the trundle to your basket, then remove the bed at checkout and keep only the trundle before completing the order.

Add the items you want to your basket and check out online. If you live nearby, you can also visit our showroom in Heckmondwike, West Yorkshire, and order with our team.

No. You can check out as a guest with just your address and payment details. You can create an account afterwards to save your details for next time.

Enter your code in the box at checkout before you pay. Only one code can be used per order. You'll find any codes we're currently running on our offers and codes page.

No, each order goes to one delivery address. To send items to different addresses, please place a separate order for each.

Yes. Your delivery address doesn't need to match your billing address, for example if you're sending a gift.

Yes. As standard, your bed and mattress are delivered together in one shipment, even if the website shows different dates for each. We hold the mattress and send it once the bed is ready.

We don't normally split orders, but if some items are in stock and others aren't, just ask and we can arrange a split delivery for the in-stock items.

It depends on what you've ordered. Mattresses are often sent with DX, and beds that come from our suppliers may be delivered by BJS, AIT Home Delivery or our local van. The courier will give you an estimated delivery window the night before or early on the day.

No. The dates on our website are estimates, based on the manufacturer's expected schedule, and stock arrivals can sometimes be delayed. Once the stock arrives, we'll arrange dispatch as soon as we can.

Please get in touch with your order number. We'll look into it with the courier and email you as soon as we have an update.

Some products come straight from our suppliers, so there's no option to choose a date at checkout. Once your order has been dispatched by the supplier, the courier will send you a notification with your delivery date.

Fabric samples usually take 10 to 14 working days to arrive. If a sample is available, you'll see it on the product page.

Once your order is dispatched, the courier will send you a notification with the delivery date and tracking details, plus an estimated 2-3 hour delivery window the night before or early on the delivery day. Pre-order or backorder items are dispatched as soon as stock arrives and delivered the next working day; any arrival date we give is approximate and depends on there being no further delays. For an update on a specific order, contact us with your order number and postcode.

Once your order is dispatched, the courier will email or text you the tracking number and delivery date, so please keep your lines open. If you haven't received it, contact us with your order number and we can send the tracking details.

Yes. If your order hasn't been dispatched yet, contact us with your order number and the weekday you'd prefer. Once a delivery date is booked, changes must be made before 12pm on the day before delivery; after that, rearranging costs £54. See delivery information.

Yes, on in-stock items, Monday to Friday, to most of the UK. Order before 9pm for delivery the next working day. Items sent from our suppliers, and some postcodes, take longer; the product page shows the expected delivery time.

In-stock items ordered before 9pm are delivered the next working day to most of the UK. Items sent from our suppliers take longer (third-party items can take up to 60 working days), and pre-order items show an estimated lead time on the product page.

Items in one order can come from different warehouses or suppliers, so they may arrive separately, each with its own courier notification. If part of your order hasn't arrived, contact us with your order number and we'll check with the courier and arrange the missing item.

Yes. The available delivery dates are shown at checkout before you pay, so you can choose a weekday that suits you. Pre-order items can only be delivered once stock has arrived.

Delivery is free to most of the UK. These areas carry a charge, shown at checkout:

• Scottish Highlands: £30
• Southern and Central Scotland: £30
• Northern Ireland: £70
• Channel Islands (Guernsey and Jersey): £70

See delivery information for the postcode list.

Our standard deliveries are Monday to Friday; we don't normally deliver at weekends.

Delivery is to your doorstep. For flats, items are brought to the hallway, and up to the 2nd floor if there's no lift. Assembly isn't included. See delivery information.

We can't select or guarantee a delivery time; deliveries can take place any time between 7am and 9pm. The courier will give you an estimated 2-3 hour delivery window the evening before or early on the delivery day, and the driver will usually call or text about 30-45 minutes before arriving.

Safe-place requests must be sent to us in advance so they can be approved and passed to the courier. By giving a safe place, you accept full responsibility for the items once they've been left there.

Not from this website. Irish customers can order from bedkingdom.ie, where delivery usually takes around 10 to 14 working days, plus any lead time shown for pre-order items.

Unfortunately, we don't offer collection or disposal of old beds or mattresses.

We deliver to England, Wales, Scotland, Northern Ireland and the Isle of Wight. We can't deliver to the Republic of Ireland (please use bedkingdom.ie), the Isle of Man, the Isles of Scilly or the Scottish Islands listed on our delivery page.

If a delivery fails because nobody is in, or we haven't been given the information we need, a re-delivery costs £54. To move a delivery, let us know before 12pm on the day before.

Our delivery text links to a page that only asks you to accept or decline your delivery slot. We will never ask you to pay or to give bank card or other personal details by text. If you're unsure, contact us.

We can't dispatch the order until that item is available. You can still place the order, and we'll send everything together as soon as the out-of-stock item is back.

We'll let you know and offer you a full refund. We can also offer an alternative bed if you'd prefer.

Out-of-stock items can often still be pre-ordered, using the estimated lead time shown on the product page. Restock dates are approximate and can change. Once stock arrives, pre-orders are dispatched straight away for delivery the next working day.

The lead time on the product page is an estimate in working days (excluding weekends) from the date of your order. Stock can arrive earlier, or be delayed by factors outside our control. A lead time of 90+ working days means there's no confirmed restock date yet. We dispatch as soon as stock arrives.

The product page shows current availability: in-stock items show next working day delivery, and out-of-stock items show an estimated pre-order lead time. Our website works on a first-come, first-served basis, so stock can't be reserved until you place an order.

You don't need to give the damaged part to the delivery driver, and we won't collect it. Once your replacement has arrived and you're happy everything's in order, you can dispose of the damaged part.

Once it's approved, a replacement part is usually dispatched within 1 to 2 working days, with delivery expected the next working day after dispatch. We don't offer same-day or weekend delivery for parts. Please send us photos and the part number so we can get things moving.

We can send you replacement slats. Let us know how many you need, along with a photo and the part number from your instructions if you have it. Our customer care team will then email you about the replacement.

We're sorry about that. Please tell us within 30 days of delivery and send your order number, clear photos of the damaged part(s) and the packaging, and the part number from the assembly instructions. Please don't assemble a damaged item.

We'll then send a free replacement part or, for minor cosmetic damage, may offer a partial refund if you're happy to keep the item. See our returns and cancellations page.

You can return an item within 14 days of delivery if you change your mind, as long as it is unassembled, unused and in its original packaging. Contact us with your order number and photos of the item and boxes, and we'll explain your options: we can arrange a collection, or you can return it yourself by tracked courier. Refunds are issued once the item is back and has been inspected. Collection charges may apply; our team will confirm.

You have 14 days to cancel and must pay the return costs. You can send it back yourself with a tracked courier, or we can collect it: collection costs £33 to £63 for items up to 180kg, plus £0.78 for every kg above 180kg, deducted from your refund. Products sealed for hygiene reasons can't be returned once unsealed, and made-to-order items can't be returned unless faulty. Full details are on our returns and cancellations page.

If your order hasn't been dispatched, we can cancel it and refund you in full; refunds take 5-7 working days to reach your account. Once an order has been dispatched it can't be cancelled, but you can accept the delivery and return it under our returns policy.

Please check all the boxes first, then send us your order number and the numbers/letters of the missing parts from the assembly instructions. We'll send the missing parts free of charge.

Products made by Flair Furniture come with a 12-month warranty against manufacturing faults; other brands carry their manufacturer's own warranty. Please tell us in writing within 72 hours of finding the fault and send your order number, clear photos or a short video, and the part number, and we'll investigate. Damage caused during assembly or through misuse isn't covered.

We're sorry about that. Send us your order number and a photo of the item and the shipping label on the box. We'll arrange the correct item and ask the courier to collect the wrong one at no charge.

Once your refund has been processed, please allow 5-7 working days for it to reach your original payment method, depending on your bank.

Mattresses can't be returned once they've been opened or removed from their packaging, for hygiene reasons, and our standard mattresses don't come with a sleep trial. Unopened mattresses in their original packaging follow our normal 14-day returns policy.

Returns go to our warehouse, not the showroom: Headlands Road, Liversedge, West Yorkshire WF15 6QA. Please contact us before sending so we can log the return, and make sure it arrives on a working day before 3pm.

Please contact Klarna directly to check your payment, as they manage the process. If no order was placed, any authorisation hold should expire on its own, and the money is usually released back to you within 1 to 3 working days.

No, we don't offer pay on delivery. You can pay with Klarna at checkout if you'd like to spread the cost.

Make sure your phone number is entered without spaces or special characters. If that doesn't work, try clearing your browser cache and cookies, or use a different browser, device or internet connection. If you're paying with Klarna and it still doesn't work, contact Klarna, as they manage the payment process.

The payment options available for your order are shown at checkout. Card payments are processed securely by Mollie, and we don't accept BACS or cheque payments. At our Heckmondwike showroom you can pay by card or cash.

Our system doesn't show why a payment failed, so please check with your bank or payment provider. You can also try clearing your browser cache and cookies, using another device or browser, or a different payment method. If money has been taken but you have no confirmation, contact us with your name, postcode, email address and the amount so we can check.

Yes, if you find the identical product cheaper, in stock and not on offer, tell us before you order using the price match form. If we can match it, we email you a single-use code for that product, valid for 7 days. We can't price match an order that has already been placed.

Card payments are processed by Mollie, a secure payment provider. We never see or store your full card details; they go straight to Mollie over an encrypted connection.

Yes, on eligible orders. At checkout you can choose Pay on Finance through V12 Retail Finance, with selected 0% APR (interest-free) and interest-bearing options over 6 to 48 months. The loan must be over £500 and no more than £15,000, and you can choose a deposit of up to 50%. Klarna is also offered at checkout. Finance is subject to status, affordability, terms and conditions.

Flair Furniture Limited (trading as Bed Kingdom) is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender (FCA no. 660675). See our finance page for full details and examples.

Yes. Finance payment methods include a credit check.

Add your items to your basket, go to checkout and choose a finance payment option. You'll then be taken to the finance provider's page to complete your application. Our finance options are Klarna, Clearpay and V12 Retail Finance. You can find out more on our finance page.

V12 finance has a minimum loan amount, which applies after your deposit. If a promo code brings your total below it, the finance option may not appear. You'll find full details on our finance page.

If your finance agreement is already complete, the quickest way is to contact the finance provider directly. They manage the agreement and can tell you whether any changes can be made.

Please contact V12 directly to check the status of your applications. There's no need to cancel anything, as orders won't go ahead until the documents, deposit and approval are complete.

A standard single is 90 x 190 cm. A single continental is the same width but 10 cm longer, at 90 x 200 cm, so you get extra legroom. Check which size your bed frame takes before you buy.

A deeper mattress makes the foot ends and side rails lower, and can make lying on top less stable. For safety, please use a mattress within the maximum depth shown on the product page. We can't accept a return for usability issues if the recommended mattress depth wasn't used.

Yes. Our shorty size takes a 75 x 175 cm mattress, and most shorty bunk beds and mid sleepers are 180 to 182 cm long. You can filter by shorty size on our children's beds and bunk beds pages. Most of our standard bed frames take a 190 cm long mattress.

Full dimensions are on the product page, in the specifications and the dimension diagram; all measurements are approximate. If the measurement you need isn't listed, contact us and we'll check with the manufacturer.

Each bed's weight limit is listed on the product page and includes the weight of the mattress. For bunk beds, the limit is per bunk. Please don't exceed the stated limit.

It depends on the bed; the recommended maximum mattress depth is given on the product page. For bunk beds, mid sleepers and high sleepers it is usually around 15-16 cm, so the safety rails stay effective.

Each bed's product page states the mattress size it needs. Most of our beds take standard UK sizes (e.g. Single 90 x 190 cm, Small Double 120 x 190 cm), but some take continental sizes (e.g. 90 x 200 cm), so please check before ordering. Mattresses offered in a bed's mattress dropdown are suitable for that bed.

Beds are sold without a mattress unless the listing says one is included. Mattresses are an optional add-on you can select on the product page.

Our bunk beds are sold without mattresses; mattresses are an optional add-on (unless the listing says one is included).

Check the specifications and dimension diagram on the product page. If the measurement you need (such as under-bed or ottoman storage height) isn't listed, contact us and we'll check with the manufacturer.

It may be suitable, depending on your child's height and how much growing room you would like to allow.

The internal dimensions are the measurements of the inside of the bed frame, where the mattress sits.

Not exactly. A bed is named after the mattress it holds (a king bed takes a king mattress), but the frame itself is a little bigger. Check the product page for the frame's overall dimensions.

No. In the UK a queen is another name for a small double (120 x 190cm), which is 15cm narrower than a double. A US queen is a different, larger size.

Use our UK bed and mattress size guide for exact sizes, or the interactive room-fit checker and bed size quiz. Measuring doorways and stairs? See how to measure your home for bed delivery. All our guides and tools are on the guides and tools pages.

The slats are usually stored at the back of the headboard. Check if there's a storage area there.

For the pistons to work, they need to be fixed to the bed frame with your mattress on the bed. Then press down firmly on the frame to free up the gas, and the bed will start to lower and raise.

If they still don't work, send us your order number, the email address you ordered with, and clear photos of the pistons and any part numbers. We can then arrange a free spare part if we can identify the right one.

The smell doesn't affect the structure, quality or safety of the mattress, and it isn't a manufacturing defect. For hygiene reasons, we can't accept returns of opened mattresses.

Most of our bunk beds, high sleepers, mid sleepers and cabin beds are not reversible; they can only be assembled as shown in the product photos. A few models have reversible ladders or drawers, so ask us about the specific bed and we'll check.

The top bunk of a bunk bed or high sleeper isn't suitable for children under 6 because of the risk of falls. Older children, teenagers and adults can use them as long as they are within the stated weight limit (including the mattress).

No. We don't offer customisation (sizes, colours, layouts or swapping parts); beds can only be supplied and assembled as shown on the website. If you paint or alter an item yourself, this may affect the warranty.

Firmness is listed on each mattress's product page; for example, the Maxitex Deluxe Pocket Sprung Mattress is medium.

Trundle mattress size and depth vary by bed; check the product page. Some trundles stay at floor level and don't rise to make a larger bed, so check the description, or ask us about the specific bed.

Only beds described as 'detachable' can be separated into individual beds. Other bunk and triple beds can't be split.

Our ottoman beds use gas struts (pistons) to help lift the base. If the lift sticks, place the mattress on the frame and apply gentle, steady pressure to compress the pistons, and check that the frame is properly aligned.

The pistons can become stuck in the open position because of pressure build-up. With the mattress on the frame, apply gentle, steady pressure to compress the pistons and release them, and check that the frame is properly aligned (misalignment can lock the pistons). If it still doesn't work, send us a short video and we'll help.

Vacuum-packed mattresses can look smaller than the stated dimensions while compressed. Once removed from the packaging, give the mattress enough time to expand fully before measuring it.

Mattress comfort is subjective. Our mattresses are made to meet the relevant UK safety and quality standards. Send us your order number and photos or a video of the issue, and we'll review it.

Our ottoman beds come with a slatted base. If you need a solid base, we have platform beds with a solid base (these aren't ottomans).

Our bunk beds are primarily designed for children. An adult can use one, but please check the weight limit for each bunk on the product page (the limit includes the mattress).

Call us on 01924 950108, email support@bedkingdom.co.uk or use our contact form. Please have your order number ready if you have one.

Bed Kingdom is a UK bed and furniture retailer founded in 2013 in Heckmondwike, West Yorkshire. It is a trading name of Flair Furniture Limited (VAT no. GB121713455), with a showroom at the Old Delivery Office, Oldfield Lane, Heckmondwike WF16 0JD. Customers rate us on Trustpilot, where we have more than 18,000 reviews. You can call us on 01924 950108. More about us: About Bed Kingdom.

Our Flair Furniture group brands are Flair Furnishings, Solace+Co, maxiTEX mattresses, Recoil gaming beds and Noomi FSC pine beds. We also sell many other leading manufacturers: see all brands A to Z.

Assembly instructions are included in the box. If you've lost them or need a copy, contact us with the product name or order number and we can email them to you.

No, we don't offer an assembly service. Items are delivered flat-packed with assembly instructions. If you need help, you could use an independent flat-pack assembly company (we're not affiliated with any).

Most items are delivered flat-packed for home assembly, with assembly instructions in the box. We don't offer an assembly service. If you'd rather not build it yourself, browse our pre-assembled furniture, and check the product page, which says how each item is supplied.

If you checked out as a guest, the order won't appear in your account, even if you create an account later. Contact us with your order number and we'll give you an update.

If a sample is available, you can request it on the product page. If there's no sample option, or it won't add to the basket, the sample is currently unavailable or out of stock.

This usually means that colour's sample is currently out of stock, so it can't be added to the basket. The listing is updated as soon as samples are back in stock.

Colours can look slightly different in photos because of lighting and screen settings. Where available, order a free fabric sample from the product page to see the colour in person.

The materials are listed in the specifications on each product page. If you need more detail, contact us with the product name and we'll check with the manufacturer.

Our products come from different suppliers, with some made in Europe and others in Asia.

Please follow the manufacturer's care and cleaning instructions. For wooden or MDF surfaces, wipe gently with a soft cloth slightly dampened with warm water and a little mild soap, avoid soaking, and dry immediately. Damage caused by unsuitable cleaning isn't covered by the warranty.

Unfortunately, we don't have the colour code or paint details because the items are made for us by a supplier, so we can't confirm an exact touch-up paint colour or supply a swatch.

Unfortunately, we don't have details of the wall paint colours used in our images; they are for illustration purposes only.

Yes. Our showroom is at the Old Delivery Office, Oldfield Lane, Heckmondwike, West Yorkshire WF16 0JD. It's open Monday to Thursday 9am to 5pm and Friday 9am to 4pm, and closed at weekends. No appointment is needed. See our showroom page for what's on display.

We don't have our own car park, but there are free car parks nearby: just off Oldfield Lane, at the top of Kaye Street, and at the local Morrisons.

Yes, showroom prices are the same as our online prices.

Collections are from our Headlands Road warehouse in Liversedge (FLAIR FURNISHING, Headlands Rd, Liversedge WF15 6QA), not from the showroom. Please contact us to arrange a collection before you travel.