Returns

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Returns

We are confident that you will be delighted with your purchases from Bedkingdom.co.uk. However, we accept there may be occasions where you would wish to return a product to ensure we can deal with your return as quickly as possible please fill out the optional form below this does not restrict your statutory right to cancel as a consumer

Returns Form

Returns Procedure

We aim to offer a quick and hassle free returns service. We are confident you will be happy with your Bedkingdom purchases, but if you do change your mind and wish to return a purchased item(s) then the following procedure will apply:

1. Complete the returns form above or any other durable medium
2. You will then receive a confirmation reponse within 48 working hours
3. Provided the return is approved, you will receive an email outlining charges and the amount to be refunded
4. If collection is required, we will call or email you to arrange a convenient collection date
5. Once the item(s) are back in our possession, they will be inspected
6. Provided the inspection is successful, a refund will be issued in accordance with our T&C's
7. You may be required to provide card or bank details for us to recredit the refund
8. Your refund will take between 3 - 14 working days to process, subject to your card type

Please ensure that you have read our returns policy before submitting the completed form. If you require any help or have any questions regarding this procedure, please do not hesitate to email us direct at Support@bedkingdom.co.uk

Return Charges

Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense (if you would like us to do this for you there is a minimum charge of £40 depending on the item(s) ordered and collection location).

If you have any questions regarding our return charges, please email our Returns Team. Alternatively, please do not hesitate to call us direct and a member of our customer service team will be more than happy to help.

Items Faulty Within Warranty Period

Most of our products come with a standard 12 month manufacturers warranty, each with their own T&C's included. If any item(s) that you have purchased develop a fault, and it's more than 28 working days since you received them, then provided your item(s) are within their warranty period, you will be entitled to a warranty repair.

In certain cases, manufacturers will need to provide a specialist on-site inspection of the damaged item(s) in order to ascertain the fault. Failure to accept the inspection will result in the return being refused.

Tracking Your Return

If you need to track your return request, please email our returns team quoting your full name, contact details and order number. Alternatively, please call us and a member of staff will happily check the progress of your return request. Please note that whilst every effort is made to process the request as quickly as possible, it can take up to 48 working hours

Returns Policy

Goods must be returned in an as new condition if items have been assembled or modified in any way we will be unable to accept the return. If an item is made to order or a product that has been used or opened such as a mattress or pillow this can't be returned for health and hygiene reasons. If when goods are inspected we find any of the above has been breached we will return the item to you at your expense and no refund will be given. If the item is returned to us in accordance with our terms and conditions a refund will be provided minus the charges listed above.