Complaint Information


Complaints Information

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with any aspect of the goods you purchased with us or the service you have received, you may contact us in any way you prefer. Our contact details are as follows:

  • Phone: 01924 950108
  • Email: [email protected]
  • Address: Bedkingdom, Oldfield Lane, Heckmondwike, West Yorkshire, WF16 0JD

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your finance provider V12 Retail Finance. V12 will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What can I do if I can’t reach an agreement on my complaint?

If you are not satisfied with V12’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of V12’s final response letter to you.

They can be contacted in the following ways:

  • Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • Telephone: 0300 123 9 123
  • Email: [email protected]

Further details can be found on the Financial Ombudsman Service website:

Submit Complaint