Willington Armchair

Assembly instructions are included in the box. If you've lost them or need a copy, contact us with the product name or order number and we can email them to you.

If a sample is available, you can request it on the product page. If there's no sample option, or it won't add to the basket, the sample is currently unavailable or out of stock.

This usually means that colour's sample is currently out of stock, so it can't be added to the basket. The listing is updated as soon as samples are back in stock.

No. We don't offer customisation (sizes, colours, layouts or swapping parts); beds can only be supplied and assembled as shown on the website. If you paint or alter an item yourself, this may affect the warranty.

No, we don't offer an assembly service. Items are delivered flat-packed with assembly instructions. If you need help, you could use an independent flat-pack assembly company (we're not affiliated with any).

Please follow the manufacturer's care and cleaning instructions. For wooden or MDF surfaces, wipe gently with a soft cloth slightly dampened with warm water and a little mild soap, avoid soaking, and dry immediately. Damage caused by unsuitable cleaning isn't covered by the warranty.

Full dimensions are on the product page, in the specifications and the dimension diagram; all measurements are approximate. If the measurement you need isn't listed, contact us and we'll check with the manufacturer.

You can return an item within 14 days of delivery if you change your mind, as long as it is unassembled, unused and in its original packaging. Contact us with your order number and photos of the item and boxes, and we'll explain your options: we can arrange a collection, or you can return it yourself by tracked courier. Refunds are issued once the item is back and has been inspected. Collection charges may apply; our team will confirm.

You have 14 days to cancel and must pay the return costs. You can send it back yourself with a tracked courier, or we can collect it: collection costs £33 to £63 for items up to 180kg, plus £0.78 for every kg above 180kg, deducted from your refund. Products sealed for hygiene reasons can't be returned once unsealed, and made-to-order items can't be returned unless faulty. Full details are on our returns and cancellations page.

Yes, on in-stock items, Monday to Friday, to most of the UK. Order before 9pm for delivery the next working day. Items sent from our suppliers, and some postcodes, take longer; the product page shows the expected delivery time.