Halle Ottoman Storage Footstool Beige Chenille

Yes, the hinge holds it securely.

Our ottoman beds use gas struts (pistons) to help lift the base. If the lift sticks, place the mattress on the frame and apply gentle, steady pressure to compress the pistons, and check that the frame is properly aligned.

The pistons can become stuck in the open position because of pressure build-up. With the mattress on the frame, apply gentle, steady pressure to compress the pistons and release them, and check that the frame is properly aligned (misalignment can lock the pistons). If it still doesn't work, send us a short video and we'll help.

Our ottoman beds come with a slatted base. If you need a solid base, we have platform beds with a solid base (these aren't ottomans).

Assembly instructions are included in the box. If you've lost them or need a copy, contact us with the product name or order number and we can email them to you.

If a sample is available, you can request it on the product page. If there's no sample option, or it won't add to the basket, the sample is currently unavailable or out of stock.

This usually means that colour's sample is currently out of stock, so it can't be added to the basket. The listing is updated as soon as samples are back in stock.

No. We don't offer customisation (sizes, colours, layouts or swapping parts); beds can only be supplied and assembled as shown on the website. If you paint or alter an item yourself, this may affect the warranty.

You can return an item within 14 days of delivery if you change your mind, as long as it is unassembled, unused and in its original packaging. Contact us with your order number and photos of the item and boxes, and we'll explain your options: we can arrange a collection, or you can return it yourself by tracked courier. Refunds are issued once the item is back and has been inspected. Collection charges may apply; our team will confirm.

You have 14 days to cancel and must pay the return costs. You can send it back yourself with a tracked courier, or we can collect it: collection costs £33 to £63 for items up to 180kg, plus £0.78 for every kg above 180kg, deducted from your refund. Products sealed for hygiene reasons can't be returned once unsealed, and made-to-order items can't be returned unless faulty. Full details are on our returns and cancellations page.

Yes, on in-stock items, Monday to Friday, to most of the UK. Order before 3pm for delivery the next working day. Items sent from our suppliers, and some postcodes, take longer; the product page shows the expected delivery time.